Calling all service management practitioners and budding authors
itSMF Canada is pleased to again be publishing a newsletter for the IT Service Management community in Canada.
If you are a Service Management practitioner, consultant or a product or services vendor, we invite your contribution.
Submissions of articles of interest in reference to the the Service Management community are welcomed for future issues, as outlined in the publication schedule below.
As a contributor you benefit by:
Extending your network and reputation in the industry;
Building eminence by sharing your views and perspective;
Developing or honing professional writing skills;
Supporting extension of the Service Management knowledge base.
You might even gain an international profile! Selected articles will be reprinted by the itSMF
International Newsletter, which is available to itSMF members across the globe.
Enabling Tools, Implementation Challenges & Stories, Industry Trends
Our submission guidelines include:
All submissions should be sent to
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with a subject heading that describes what you are submitting and that it is a submission to the newsletter (ex. Newsletter Submission: Book Review).
All material should be informative to itSMF members and relevant to some aspect of IT Service Management.
Vendors are encouraged to participate. The content should not be a product advertisement but rather relevant, well-written and informative articles.
Welcomed content includes: Key columns (700-1000 words); Book reviews (500 words). If you have other types of submissions, please email us to enquire about suitability.
We reserve the right to edit all submissions for length, readability or to meet our editorial policy.
Copyright of material remains with the original author who grants itSMF the right to reproduce material in any form and to be made available on our website (with acknowledgement).
Help grow the Service Management community and your place within it.
For more information, send an e-mail message to
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Local Business Analysis Professional Development Day hits the Mark!
The first Calgary IIBA® Chapter Business Analysis Professional Development Day was a resounding success! All seats were sold out! A big thanks to everyone who made this possible.
Speakers, workshop facilitators and instructors provided enjoyable and educational hands-on interactive sessions. The feedback is excellent and from all accounts this is the first of future IIBA events where business analysts can come together to learn ‘how to’ apply new concepts and skills in a safe and fun environment.
The Calgary IIBA® Chapter partners with local Sponsors, Endorsed Education Providers and affiliated Corporations to bring awareness about and appreciation of the business analysis discipline while offering valuable services to business analysis practitioners and the local corporations they serve.
Calgary IIBA® Chapter Board Members and volunteers have begun to brainstorm co-hosting future events. The association will continue to offer discounts to Chapter Members while increasing the value proposition in new ways to the local community.
We are taking proposals for future workshops, noon hour presentations and lunch-and-learns, monthly after-work talks, roundtables, panel discussions and special dinner events. We welcome all ideas from members, participants and partners that help to raise the profile, capability and value of the business analysis community. If you are interested in participating or volunteering at future events, please contact
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2011 Calgary IIBA® Chapter Board of Director Nominations
This notice is to inform the membership that the Calgary chapter of the IIBA will be holding elections for four Board of Directors positions on November 17, 2011 at our Annual General Meeting (AGM) at 5:00 p.m.:
Inteqna 715 - 5th Avenue S.W. Calgary, AB Main Floor Theatre
We look forward to your participation.
The following positions will be elected to serve for the calendar 2011 and 2012 years.
VP Special Events
VP Corporate Development
VP Member Services
VP Sponsorship
General information on these board roles and responsibilities can be found in the Section 4.3 Officer Roles and Accountabilities. This information is available on the chapter’s web site at http://calgary.theiiba.org/index.php/about-us/bylaws
Nominations are now open to any Calgary IIBA® member whose membership is in good standing.
How to Nominate:
Nominations are currently open and will be accepted up to FridayNovember 4, 2011. Candidates may be nominated by completing the nominations form and sending it to the Nominating Committee at
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Please be sure to complete a nominations form with two IIBA members of good standing as nominators.
Business Analyst World - Calgary : Call for Presentations
Conference Location/Date Calgary Stampede Roundup Centre May 7, 8 and 9, 2012
Response to Call for Presentations Due Date November 14, 2011
Submission Overview
Diversified Business Communications, in partnership with the IIBA, Calgary Chapter, is currently accepting presentation proposals for BusinessAnalystWorld to be held in Calgary on May 7, 8 and 9, 2012 at the Calgary Stampede Roundup Centre. This is an opportunity to share your knowledge and experience with other business professionals involved in the business of business analysis, requirements management AND project management as it relates to the practice of requirements gathering and managing.
The sessions are 60 minutes each. They should include at least 20 minutes of audience participation in the form of questions and answers, debate or other interaction. Each speaker will receive free admission to the Symposium conference (a $875 value). We do not pay travel nor accommodation expenses. The proposals that will interest us the most will be focused on lessons learned and stories from the field, tips, tricks and traps - anything that offers the attendee something that will make them better at their job tomorrow.
Each submission must include the following information:
Speaker name and coordinates
Presentation title & Description
3 learning points or take-away points
Intended audience - advanced or beginner/intermediate
Any questions? Please email: David Barrett -
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We are open to any ideas for presentations:
Centre of Excellence
Community build from last year
Change management
Dealing with the Generational Gap - from both perspectives
What hurts you session? Open Fish bowl - Lannon, Sewall, Samia
BPM
Agile
Lean
Soft skills - but just 1-2 nuggets to fit into a 1 hour session
SCRUM
Conflict Resolution
Negotiation
Business Intelligence - Performance Management
Use Case Modeling
Creating Business Cases
BAs and testing - what is our responsibility?
The Career path of a BA - Fish Bowl?
Distributed teams
The Virtual BA
How do we sell Agile
Effective Story Writing
How do we manage scope creep
Here are some other ideas...
Business Architecture
Requirements managements for SOA projects
CMMI Level 2 and 3 for requirements managements: Case studies, testimonials and success stories
Use case Evaluation
Bridging the gap between a BA and an IT/ Data Architect
How a BA can help for establishing and putting in place a Governance at the Corporate and project level
Best practices and competencies for Enterprise Analysis: Case Study
BA understanding the PM
Open UP
What process work for the BA
Facilitation techniques for requirements gathering
We should be banking our lessons learned - stop reinventing the wheel
Mentoring the new BA
Selling the BA role within your organization
When should a BA enter the lifecycle of a project?
Technical writing - a skill for all BA's?
How to work with developers
Communication skills of the BA
Requirements gathering basics
Proposing change with opposition
QA people - requirements driven testing
Good BA's make mistakes - admit it
Estimating - BA's can help
How long should the requirements phase be?
Find those stakeholders - and now what ?
Power without authority
Strategic management needs the BA
Tools - what is out there?
Data modeling for the BA
Corporate Information
BusinessAnalystWorld is owned and produced by Diversified Business Communications. Contacts: General Information / Media / Sponsorship David Barrett, Conference Director Ph: 888-443-6786 Email:
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Group Sales & Registration Questions Merry Clayton Ph: 888.443.6786 x2228 Email:
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Address: Diversified Business Communications, 421 Bentley Street, Unit 1 Markham, Ontario L3R 9T2 Canada