Partner Event - itSMF-SAB November Breakfast: ITSM Tool Implementations - Lessons Learned and Quick Wins

itSMF-SAB is pleased to present: ITSM Tool Implementations - Lessons Learned and Quick Wins, by Helen Gilbertson and Wilko van de Kamp.

Helen and Wilko will be speaking about their real life experiences across their customer base with recent tool implementations. They will share some of the challenges that were faced and some recommendations on how to address similar challenges by avoiding them or turning them into quick wins. Do new tools present new challenges? Or do we see the same challenges and just have to address them differently?

About the Speakers
Helen has extensive training and practical experience in IT Service Management and Project Management and has completed her ITIL Expert, ISO/IEC20000 Consultant, COBIT and Prosci Change Management certifications.

Helen has been engaged in various tool implementation projects across industry verticals providing guidance and expertise in marrying tools to processes.

We look forward to seeing you there!

Event Details:
Thursday, November 24, 2011
7:00 am - Registration and Breakfast
8:00 - 9:05 am - Presentation
9:05 - 9:30 am - Questions and Close

Bow Valley Club
#370, 250-6 Ave S.W.
Calgary, AB T2P 3H7

Cost
Breakfast and Presentation
itSMF Members = $20.00 + GST
Non-Members = $30.00 + GST

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